MERLIN Properties Annual Report 2022

128 | Annual report | 2022 Likewise, MERLIN offers its employees on-the-job training to enhance their development process. This training consists of three tools: Personalised training: MERLIN gives its employees the opportunity to select the courses that best suit their specific needs. If necessary, MERLIN provides guidance, through the experience of its staff members, so that employees can choose those courses that best suit their needs. Knowledge sharing: MERLIN considers it a priority to strengthen and share the knowledge accumulated both in terms of the tools developed and the management procedures honed. The Group therefore provides annual in-house training courses given by MERLIN staff to their colleagues. Language Training Plan: MERLIN extended the scope of its Language Training Plan, offering language courses through online and/or face-to-face classes to all Group employees. As in the past, the training activities focused mainly on the following categories: Personalised training includes various types of courses, the most representative of which are: 3 Master’s programme in Business Management and Administration, 2 Management Development Programmes, 1 Master’s programme in Urban Planning and 1 Master’s programme in Technical Management. 3) Direct relationship with employees: The horizontal nature of the Group’s organisational chart fosters direct relationships between employees and, in particular, between those with varying levels of responsibility. In 2022, MERLIN reinforced communication channels and initiatives such as the Employee Portal, and made improvements to the platform to facilitate communication between employees and management, with emails sent on a regular basis, face-to-face meetings between employees and visits to the Group’s various assets. 68% 74% Personalised training tailored to the needs of each employee 19% Language training Knowledge sharing, which is training provided by MERLIN’s own professionals Hours of training 6,654