MERLIN Properties Annual Report 2017 / English

ı 90 ı Communication 89% participation in the satisfaction survey 6.61 average score received in the satisfaction survey 68 employees attended the first meeting held following integration One of the main reasons for MERLIN’s desire to keep its current structure is related to the effectiveness of its communication with the employees. In 2017, MERLIN took steps to enhance and systematize this communication: • All the employees were moved to a single building in Madrid and another in Barcelona, all on the same floor to favour communication. In each department, positions are distributed so that personnel from different organisational cultures (Testa, Merlin, Metrovacesa) are intermingled, thus stimulating integration. • The Company launched its first satisfaction survey (only at parent company), which was completed by 89% of the workforce, in order to identify the Company’s alignment with its professionals and gather insight into the labour climate following integration. • In March, an off-site was held to define the strategy, basic principles, ways of working and overall vision of the company, as well as to share knowledge of MERLIN’s asset portfolio. Sixty-eight employees took part, including executives, portfolio asset managers and department heads. This is to be an annual event. MERLIN also continues to work on improving its existing communication tools, such as the Welcome Guide for all new joiners and additional communication tools such as the employee intranet. Flexible remuneration and social benefits 100% employees with access to social benefits and full medical insurance MERLIN provides employees with social benefits and alternative compensation arrangements. In 2017, the contract terms of all employees were brought into line following the integration of Testa and Metrovacesa workforces. Currently all employees have access to all the flexible remuneration arrangements available (meal vouchers, travel passes, nursery vouchers and training). Medical insurance has also been improved and extended to all employees and their families, entirely at the Company’s expense.